Shipping policy
Thank you for shopping with Well Dress. We are committed to delivering your orders safely and efficiently across Pakistan.
Order Processing
- Orders are typically processed within 3-5 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during peak seasons, sales events, or due to unforeseen circumstances.
Shipping Coverage
We currently deliver to most cities and regions across Pakistan.
If delivery is unavailable to your location, our customer support team will contact you regarding alternative arrangements or order cancellation.
Delivery Time
Estimated delivery times are:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment is completed.
- We may offer free shipping promotions from time to time, subject to specific terms and conditions.
Cash on Delivery (COD)
For eligible orders, we offer Cash on Delivery (COD) services within Pakistan.
Customers must ensure that someone is available at the delivery address to receive and pay for the order.
Repeated refusal of COD orders may result in restrictions on future purchases.
Order Tracking
Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp (where applicable).
Customers can use the tracking information provided by the courier service to monitor their shipment status.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses, phone numbers, or recipient details.
Delayed or Lost Shipments
While we work with trusted courier partners, delivery delays may occasionally occur.
If your order has not arrived within the estimated timeframe, please contact our customer support team and we will assist in investigating the shipment status.
Damaged Packages
If your package arrives visibly damaged:
- Inspect the package upon delivery.
- Take clear photographs of the damaged packaging and product.
- Contact us within 48 hours of receiving the order.
Claims submitted after this period may not be eligible for review.
Delivery Attempts
Courier companies may make one or more delivery attempts.
If delivery cannot be completed due to customer unavailability or incorrect information, the package may be returned to us. Additional shipping charges may apply for re-shipment.
Force Majeure
We shall not be held responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Government restrictions
- Public holidays
- Strikes
- Transportation disruptions
- Courier service interruptions
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Well Dress
Email: contactwelldress@gmail.com
We appreciate your trust in Well Dress and strive to provide a smooth shopping experience for all our customers.